📜 Terms and Conditions

Last Updated: July 10, 2025

Welcome to snaptopis.com – your trusted destination for premium pet food and accessories. By accessing and using this website, you agree to be legally bound by the following Terms and Conditions. Please take the time to read them carefully before making purchases or creating an account.

These terms govern your interaction with snaptopis.com, and form a legally binding agreement between you (the user/customer) and us (the company). If you do not agree with any part of these terms, please do not use our website or services.

1. Introduction

snaptopis.com (“we”, “our”, “us”) operates as an e-commerce platform that offers a wide selection of pet-related products, including food, treats, supplements, and accessories for dogs, cats, birds, fish, and other small animals.

By using our website, whether as a guest or a registered user, you confirm that:

  • You are at least 18 years old or are accessing the site under the supervision of a parent or legal guardian.

  • You accept all of the terms outlined here, as well as our Privacy Policy, Return Policy, and other relevant policies published on this website.

2. User Accounts

To make purchases, track orders, and access member features, you may be required to register an account with accurate personal details.

By creating an account, you agree to:

  • Provide true, current, and complete information as requested.

  • Keep your login credentials (username and password) confidential.

  • Accept full responsibility for all activity under your account.

⚠️ Security Warning: If you suspect unauthorized access or misuse of your account, please notify us immediately. We are not liable for any loss arising from misuse due to user negligence.

3. Orders and Payments

All purchases made through snaptopis.com are subject to product availability and confirmation of payment.

  • Orders are only processed once payment is successfully received or confirmed (for COD orders).

  • We reserve the right to cancel, reject, or adjust any order due to:

    • Out-of-stock products

    • Pricing errors

    • Technical glitches

    • Suspected fraud or violation of terms

Pricing:

  • Prices displayed on the website are in Vietnamese Dong (VND) and are inclusive of VAT (if applicable), unless otherwise stated.

  • Promotions and discounts are subject to specific terms and may change without prior notice.

4. Shipping and Delivery

We provide nationwide delivery in Vietnam. For full details, refer to our Shipping Policy.

  • Delivery times are estimates and may vary based on location, weather, holidays, or courier delays.

  • We are not responsible for delivery delays caused by incorrect address information provided by the customer or issues on the part of third-party delivery services.

  • Delivery fees and expected timelines will be clearly displayed before you confirm your order.

5. Returns and Refunds

We aim for 100% satisfaction with every order. If you are not satisfied with your purchase, please review our full Return & Exchange Policy.

  • Items must be returned within the stated return period in unused, unopened, and original condition.

  • Once the return is verified, refunds will be processed through the original payment method within a reasonable time (typically 5–10 business days).

  • Refunds for COD orders will be made via bank transfer after return approval.

6. Product Information and Availability

We make every effort to ensure all product descriptions, prices, stock levels, and images are accurate and up to date.

However:

  • We do not guarantee that product descriptions or images are error-free. Photos may differ slightly from the actual product due to lighting, packaging updates, or supplier changes.

  • Product availability is subject to change without prior notice.

We reserve the right to limit the quantity of items purchased per household or order to prevent abuse.

7. Limitation of Liability

To the fullest extent permitted by law, snaptopis.com is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of this website or products purchased.

  • Damages resulting from improper usage, allergic reactions, or misinterpretation of product instructions.

Our total liability, if any, will not exceed the total value of the item(s) purchased in the relevant transaction.

8. Intellectual Property Rights

All website content – including but not limited to text, images, logos, product data, and trademarks – is the exclusive property of snaptopis.com or its licensors.

You may not:

  • Copy, reproduce, distribute, or modify any content without our written permission.

  • Use any content from this site for commercial purposes without authorization.

Violation of these terms may result in legal action.

9. Modifications to Terms

We may update, modify, or replace these Terms and Conditions at any time to reflect changes in laws, operations, or business strategy.

  • All changes will take effect immediately upon posting on the website.

  • Continued use of the site after any changes implies your acceptance of the revised terms.

We encourage users to regularly review this page to stay informed of any updates.

10. Governing Law

These terms are governed by and construed in accordance with the laws of the Socialist Republic of Vietnam. Any disputes arising will be resolved through negotiation or brought before the appropriate court in Vietnam.

📞 Contact Information

If you have questions or concerns regarding our Terms and Conditions or your rights as a user, please contact:

Snaptopis Pet Store
📍 Address: 262 National Road 13, Hiep Binh Chanh Ward, Thu Duc City, HCMC
📞 Hotline: 0911.641.948
✉️ Email: info@snaptopis.com
🌐 Website: https://snaptopis.com

Thank you for choosing Snaptopis – Because your pet deserves the best.

🐾 Snaptopis – Smart Pet Care, Happy Pet Life.