🔒 Privacy Policy – Personal Information Protection

Effective Date: July 10, 2025
This Privacy Policy is effective as of the above date and applies to all users accessing or interacting with https://propetvn.com from that day forward.

At Pro-Pet VN, we are committed to protecting your privacy and ensuring that your personal data is handled responsibly. This policy outlines how we collect, use, store, and protect the personal information of our valued customers.

1. Purpose and Scope of Information Collection

You may browse propetvn.com without disclosing any personal data. However, when you place an order or register an account, we will request specific personal information required to fulfill your purchase and deliver goods accurately.

The types of personal information we collect include:

  • Full name

  • Shipping address

  • Mobile phone number

  • Email address

  • Order history and transaction details

  • Login credentials (if applicable)

This information allows us to process orders efficiently and provide a secure and personalized shopping experience.

2. Scope of Information Usage

All collected personal information is used exclusively for internal purposes at Pro-Pet VN. We do not sell, trade, or rent your personal data to any third parties for profit.

Information may be used for the following:

  • Verifying and confirming orders

  • Coordinating product shipping and delivery

  • Notifying customers about order status or changes

  • Providing after-sales support and product-related updates

  • Offering personalized services based on customer preferences

  • Sending marketing or promotional materials (only with your consent)

  • Sharing necessary details with delivery partners to complete orders

⚠️ Security Reminder: Never share your account or payment details with unauthorized parties. If using a shared or public device, please remember to log out after completing your session.

3. Data Retention Period

We retain your information only for as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.
You may request the deletion of your personal data at any time by contacting our support team.

4. Entity Responsible for Data Collection and Management

PRO-PET CO., LTD
Tax ID: 0313237430

Head Office:
262 National Road 13, Hiep Binh Chanh Ward,
Thu Duc City, Ho Chi Minh City, Vietnam

Factory:
Hamlet 3, Long Cang Commune,
Can Duoc District, Long An Province, Vietnam

📞 Hotline: 0911.641.948
✉️ Email: info@propetvn.com
🌐 Website: https://propetvn.com

5. Accessing and Updating Your Information

Customers can review or update their personal information at any time by logging into their account on propetvn.com.

For direct assistance with data access, correction, or deletion, please contact us via:

📞 Hotline: 0911.641.948
✉️ Email: info@propetvn.com

6. Commitment to Data Security

At Pro-Pet VN, we take data protection seriously. Our website is secured with modern encryption protocols and regularly monitored to prevent unauthorized access, data leakage, or misuse.

We are fully committed to maintaining the confidentiality of your personal information. However, in cases where disclosure is legally required by authorized government bodies, we will comply accordingly.