🚚 Shipping Policy – Fast, Reliable Nationwide Delivery
Effective Date: July 10, 2025
At Pro-Pet VN, we understand the importance of timely and secure delivery. This Shipping Policy outlines the procedures, responsibilities, timeframes, and customer rights regarding shipping and delivery for all orders placed through https://propetvn.com.
We are committed to ensuring that your pet products arrive quickly, safely, and in excellent condition.
📦 1. Order Processing and Delivery Time
Once your order has been placed and payment has been confirmed, Pro-Pet VN will initiate the fulfillment process:
Processing Time: Orders are processed, packed, and handed over to our shipping partners within 48 hours (excluding weekends and holidays) from the time of successful order confirmation.
Packing Standards: All products are securely packed to avoid damage or leakage during transport.
Every shipment includes:
A detailed packing list for easy verification
An invoice with itemized prices and total payable amount
A receipt or VAT invoice (upon request)
💡 Tip: To receive a VAT invoice (paper or e-invoice), please request it during checkout or contact our support team immediately after placing the order.
🌍 2. Shipping Coverage & Carriers
Pro-Pet VN offers nationwide delivery across all 63 provinces and cities in Vietnam through reputable third-party logistics partners.
We work closely with reliable carriers to ensure:
Real-time tracking for every order
Courteous and professional delivery staff
On-time delivery to your specified address
🚨 Note: Delivery times may vary slightly based on location, order volume, weather conditions, or carrier limitations (e.g., remote or restricted access areas).
⏱️ 3. Estimated Delivery Timeframes
Typical delivery times based on location:
Ho Chi Minh City & nearby provinces: 1 – 2 working days
Major cities (Hanoi, Da Nang, Can Tho, Hai Phong): 2 – 4 working days
Other provinces & remote areas: 3 – 7 working days
You will receive a tracking number via email/SMS once your order has shipped.
💸 4. Shipping Fees
Shipping fees are calculated based on:
Delivery address
Weight and size of the order
Promotions or free shipping thresholds (if applicable)
Shipping costs (if any) will be clearly shown at checkout before you confirm your order.
✅ We often run promotions with free shipping for orders above a certain value. Follow our website and social media for updates!
🛑 5. Delivery Issues & Customer Responsibilities
To ensure smooth delivery, please:
Provide an accurate delivery address and phone number
Be available to receive the package or inform someone else to do so on your behalf
Inspect the package upon arrival for completeness and condition
In case of:
Damaged or missing items: Contact us within 48 hours with photos or video for verification
Lost or delayed orders: Reach out to our support team; we will assist in tracing or reshipping if necessary
📞 6. Contact & Support
If you have any questions, need to update your shipping information, or want to request a VAT invoice, please contact us:
Pro-Pet VN – Customer Support
📍 262 National Road 13, Hiep Binh Chanh Ward, Thu Duc City, Ho Chi Minh City, Vietnam
📞 Hotline: 0911.641.948
✉️ Email: info@propetvn.com
🌐 Website: https://propetvn.com
Our support team is available Monday to Saturday, from 8:00 AM to 6:00 PM.
🐾 Our Promise
At Pro-Pet VN, we know that what you order is for a beloved member of your family — your pet. That’s why we ensure every order is shipped with care, accuracy, and speed.
We are committed to making your online shopping experience smooth and satisfying, from checkout to doorstep.
Pro-Pet VN – Trusted Delivery for Healthy, Happy Pets