💳 Payment Policy – Secure & Convenient Payment Options

Effective Date: July 10, 2025
At Pro-Pet VN, we strive to deliver a smooth, transparent, and flexible payment experience for every customer. Whether you shop online or in-store, our multiple payment methods are designed to meet your convenience while ensuring the highest level of security.

This policy outlines all available payment options, bank details, security commitments, and guidelines for confirming your transaction.

🏬 1. In-Store Payment Options

Customers purchasing directly at our showroom or office can complete their transaction through the following safe and simple methods:

a. Cash Payment

  • Accepted at the checkout counter for all products and services.

  • You will receive a printed receipt upon payment for your records.

b. Debit/Credit Card

  • We accept domestic and international cards (Visa, MasterCard, ATM) issued by banks operating legally in Vietnam.

  • All card payments are securely processed via authorized POS terminals.

  • No additional fees are applied for in-store card transactions.

We aim to ensure fast and reliable payment processing while maintaining strict compliance with national financial regulations.

🌐 2. Online Payment at https://propetvn.com

For online purchases through our official website, we provide two primary payment methods:

a. Cash on Delivery (COD)

  • Pay directly to the delivery personnel at your door.

  • Ideal for customers who prefer inspecting the item before paying.

  • Please prepare the exact amount to avoid delays.

⚠️ Note: COD is only applicable within eligible delivery zones. In remote or special areas, pre-payment may be required.

b. Online Bank Transfer (Internet Banking)

  • Make payment securely via your bank’s online or mobile app.

  • Your order will be confirmed and processed after we verify the transfer.

🔐 Bank Transfer Details:

  • Account Name: CÔNG TY TNHH PRO-PET

  • Bank Name: Saigon Thuong Tin Commercial Joint Stock Bank (Sacombank) – Thanh Da Branch

  • Account Number: 060102595907

📌 Important:
When making the transfer, please include a clear payment description in the following format:

less
This helps our system match your transaction and process it without delay.

📤 3. Payment Confirmation Process

After making a bank transfer, customers are encouraged to notify us directly to ensure fast processing:

Kindly provide the following information when confirming:

  • Transfer proof (screenshot or reference number)

  • Your order ID or product name

  • Your contact details

Once confirmed, our staff will verify and proceed with order fulfillment immediately.

🔐 4. Payment Security & Data Protection

At Pro-Pet VN, we take the security of every transaction seriously. Our systems use SSL encryption, bank-standard security protocols, and are monitored regularly to prevent fraud or data loss.

We do not store or access any credit/debit card information used during online transactions. All payments are processed via your bank’s secured platform or certified payment gateway.

In case of any suspicious activity or issues during payment, please contact our support team immediately.

🧾 5. Invoices & Documentation

Upon successful payment, customers will receive:

  • An e-invoice or printed receipt

  • Order confirmation via email or SMS

  • Detailed tracking information once the order is shipped

These documents serve as proof of transaction and should be kept for potential return or warranty processes.

🛡️ 6. Fraud Prevention & Customer Rights

We maintain a zero-tolerance policy toward fraudulent activity. Pro-Pet VN reserves the right to reject or cancel any suspicious transactions and may request additional identity verification for high-value orders.

Customers are fully entitled to:

  • Transparent pricing and clear payment breakdowns

  • Support in correcting any payment errors or delays

  • Secure handling of all personal and financial information

📞 Need Help?

If you have any questions or concerns regarding your payment, feel free to contact us:

PRO-PET CO., LTD

Thank you for choosing Pro-Pet VN – where trusted payment meets premium pet care.

Pro-Pet VN – Nourishing Pets, Securing Every Step