🔍 Inspection Policy – Ensure Confidence in Every Delivery

Effective Date: July 10, 2025

At Pro-Pet VN, we uphold the principle of transparency and customer satisfaction by allowing and encouraging customers to inspect all goods upon delivery. This policy ensures that every product received meets your expectations in terms of authenticity, quantity, and condition before accepting and completing the order.

✅ 1. Pro-Pet’s Commitment to Quality

We are committed to delivering only genuine and high-quality products from trusted manufacturers and distributors. Each product undergoes careful inspection and packaging before it leaves our warehouse to ensure:

  • No tampering or substitution

  • Complete and correct quantities

  • Proper handling to avoid damage

  • Expiration dates and storage standards are met

All items sold via https://propetvn.com are 100% authentic, certified, and traceable to reputable sources.

📦 2. Product Inspection Policy

We believe customers have the right to inspect their products before finalizing payment, especially when receiving goods via courier or delivery services.

Order Delivery & Inspection Process:

✅ Step 1: Receive the Package

  • When the delivery personnel arrives, please check the shipping label to confirm the order belongs to you.

  • Prepare to inspect the package before making payment (if using COD).

✅ Step 2: Inspect Your Order

Carefully examine the following aspects in the presence of the delivery staff:

  • ✔️ Correct product names, variants (e.g. flavor, size)

  • ✔️ Correct quantities and combinations (if ordered in sets)

  • ✔️ Any visible signs of damage to packaging (dents, leakage, tears)

  • ✔️ Expiry dates (for perishable goods)

⚠️ If You Discover Any of the Following:

  • Product(s) missing or extra

  • Product incorrect or different from the invoice

  • Product or packaging is damaged, crushed, or opened

You have the right to:

  • Refuse to receive the product, and

  • Contact our Customer Service team for prompt support and resolution.

📅 3. Timeframe for Inspection Complaints

Even after receiving the goods, if you detect issues that were not immediately apparent (e.g. internal damage, wrong items packed), please report them within:

  • 48 hours for complaints about missing accessories, incorrect product types, or external damage.

  • Within 7 days for defects in quality not caused by improper use.

Timely reporting helps us process returns, refunds, or exchanges more efficiently under our return policy.

🚚 4. Delivery Hours & Flexibility

We offer flexible delivery time slots based on customer preferences, including:

  • Standard daytime delivery (8:00 AM – 6:00 PM)

  • After-hours or weekend delivery (upon request and availability)

You may schedule a convenient time for delivery to ensure you’re present to inspect the order.

📞 5. Contact for Inspection Support

If you have any questions or concerns about your order or wish to report an inspection issue, please reach out to us immediately through:

📞 Customer Support Hotline: 0911.641.948
✉️ Email: info@propetvn.com
🌐 Website: https://propetvn.com

Our team is available to provide guidance and resolve any discrepancies quickly and fairly.

🛡️ 6. Our Promise

We understand that pets are family, and the products you buy for them must be safe, authentic, and exactly what you ordered. Our Inspection Policy is designed to empower customers, build trust, and reinforce our promise of delivering nothing but the best.

By giving you the opportunity to check every package, we remove the guesswork from online shopping and put quality control back in your hands.

Pro-Pet VN – Where Peace of Mind Comes with Every Box.