Refund and Returns Policy

Refund and Returns Policy for Snaptopis

Effective Date: December 18, 2024

At Snaptopis, we strive to ensure your satisfaction with every purchase. If you’re not completely satisfied with your order, our Refund and Returns Policy is here to guide you through the process of returning or exchanging products.

1. Return Eligibility

You can return most items within 30 days of receipt, as long as the following conditions are met:

  • The item is unused and in its original condition.
  • The item is in its original packaging with all tags and labels intact.
  • The item is not marked as “final sale” or “non-returnable” at the time of purchase.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Personalized or customized products.
  • Clearance or final sale items.
  • Digital downloads or gift cards.
  • Perishable goods, such as food items.

3. How to Return an Item

To return an item, please follow these steps:

  1. Contact Us: Reach out to our customer support team at support@snaptopis.com or call us at (504) 218-8237 to request a return authorization.
  2. Return Authorization: We will provide you with a return authorization and instructions for returning the item.
  3. Return Shipping: You are responsible for the cost of return shipping, unless the item was received damaged or incorrect. We recommend using a trackable shipping service to ensure the item is returned safely.
  4. Packaging: Please ensure the returned item is packed securely in its original packaging to avoid damage during the return process.

4. Refund Process

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved:

  • Refund Method: Refunds will be issued to the original payment method used at the time of purchase.
  • Processing Time: Refunds may take 7-10 business days to process, depending on your payment provider.

5. Exchange Policy

If you would like to exchange an item for a different size, color, or product:

  1. Return the Original Item: Follow the return process as outlined above.
  2. Place a New Order: After returning the original item, please place a new order for the item you wish to exchange for.
    Please note that exchanges are subject to product availability.

6. Damaged or Incorrect Items

If your item arrives damaged or if you received the wrong product:

  • Contact Us Immediately: Notify us within 7 days of receiving the item.
  • Return Shipping Costs: In the case of a damaged or incorrect item, we will cover the return shipping costs.
  • Proof of Damage: Please provide photos of the damaged item or packaging to help us resolve the issue promptly.

7. Return Shipping Address

Returns should be sent to the following address:
Snaptopis Returns
4026 Juno Dr, USA

8. Late or Missing Refunds

If you have not received your refund within the specified time:

  1. Check Your Bank Account: Some banks or credit card companies take additional processing time before posting refunds.
  2. Contact Your Payment Provider: If you still have not received your refund after following the above steps, please contact your payment provider.
  3. Contact Us: If you’ve done all of the above and still have not received your refund, please contact our customer service team at support@snaptopis.com.

9. Contact Us

If you have any questions regarding our Refund and Returns Policy or need assistance with a return, please feel free to reach out to us: